Summary

The examination IT Service Management Practitioner: Release & Control (based on ITIL®) tests the essential elements required to qualify as a professional who specializes in the Release and Control processes. The examination covers the Change Management, Release Management and Configuration Management processes.

Target group

The examination for IT Service Management Practitioner: Release & Control (based on ITIL®) is aimed at professionals who will participate in managing, organizing and optimizing processes in an IT service organization which has implemented, or started to implement, ITIL®-based Release and Control processes. The target group consists of operational staff and managers wishing to extend their planning, monitoring and optimizing skills, to activities in Change, Release and Configuration management.

Context

The Practitioner’s Certificate in IT Service Management: Release & Control (based on ITIL®) is part of the ITIL® certification structure.

Prerequisites

Before taking the IT Service Management Practitioner: Release & Control (based on ITIL®) exam, candidates must have undertaken training with an EXIN-accredited training provider and successfully completed the practical assignments. The candidates have obtained the Foundation Certificate in IT Service Management (based on ITIL®).

Exam requirements

1. Managing the Change, Release and Configuration Management processes (30%)

2. Organizing the Change, Release and Configuration Management processes (50%)

3. Optimizing the Change, Release and Configuration Management processes (20%)

In-course assessment / Practical assignment

Time allotted for examination

120 minutes

Examination type

Examination details

Number of questions: 40
Pass mark: 65 % (26 out of 40)
Open book: no
Electronic equipment permitted: no

Sample questions

When preparing for the examination, you may wish to make use of these sample questions.

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